Support

Write to support@hereandaway.net and a person will answer. To report abuse, use the Report action in the app or write to abuse@hereandaway.net.

Questions the design raises

Why isn’t my friend shown as here? I know they’re online.

“Here” means the app is running and they’ve touched the keyboard or mouse recently. Idle at the machine, lid open with nothing happening, app quit — all of those read as nothing, because being reachable-in-theory isn’t the signal. When the row is blank it means “not at the computer right now,” and that’s all it means. It is not a verdict, and there is no number attached.

Why can’t I see when they were last on?

Because last-seen doesn’t exist — not hidden behind a setting, not in our database, nowhere. Presence is never recorded, so there is nothing to show you. This is the product working, not a missing feature. The privacy page has the full reasoning.

Why is there no mobile app?

Because a phone is always on and always with you, so “online on mobile” means nothing. The whole signal Hereandaway carries is “at a computer” — a real event, like it used to be. A mobile app would dilute that into the always-on soup this exists to get away from.

How do I add someone?

Create an invite code in settings and hand it to them yourself — text, email, in person. Codes are single-use and expire in 7 days. There is no search and no directory, so a stranger has no way to reach you.

How do I block someone?

Remove them. In a list where every edge is mutual, removal is blocking: it’s symmetric, immediate, and silent — they get no notification, your row simply disappears from their list and theirs from yours. Getting back on requires a fresh invite code from you.

Where’s invisible mode?

Deliberately absent. With no chat and a hand-picked list, there is nobody to hide from. If you don’t want someone seeing your presence, remove them — that’s the honest version of the feature. If you want to go dark for everyone, quit the app.

I can’t log in — no code is arriving.

Codes come from send.hereandaway.net and expire after 10 minutes. Check spam first; there is no password fallback, so the email is the whole login. Still nothing after a few minutes? Write to support and we’ll sort it out.

How do I delete my account?

In the app: Settings → Account → Delete account. It is immediate and total. If you can’t get into the app, email support from your account’s address and we’ll delete it for you.